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25 quotes about customer service

12/20/2015

 
I believe in the power of words and I love quotes that make you stop and think. Here are some of my favorites:

A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
- Mahatma Gandhi

If you’re not serving the customer, your job is to be serving someone who is.
- Jan Carlzon

If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.
- Jeff Bezos

Good customer service costs less than bad customer service.
- Sally Gronow

Start with asking what interaction the consumer would want to have. They develop your strategy from there.
- Anthony Bucci

The first step in exceeding your customer’s expectations is to know those expectations.
- Roy H. Williams

Isn’t it really ‘customer helping’ rather than customer service? And wouldn’t you deliver better service if you thought of it that way?
- Jeffrey Gitomer

Your most unhappy customers are your greatest source of learning.
- Bill Gates

If the shopper feels like it was poor service, then it was poor service. We are in the customer perception business.
- Mark Perrault

Instead of selling to your customers, help them buy.
- Mahyar Mottahed

Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.
- Gary Comer

Ask your customers to be part of the solution, and don’t view them as part of the problem.
- Alan Weiss

Know what your customers want most and what your company does best. Focus on where those two meet.
- Kevin Stirtz

Your customer doesn’t care how much you know until they know how much you care.
- Damon Richards

In the end, the customer doesn’t know, or care, if you are small or large as an organization. She or he only focuses on the garment hanging on the rail in the store.
- Giorgio Armani

You don’t earn loyalty in a day. You earn loyalty day-by-day.
- Jeffrey Gitomer

Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.
- Chip Bell

Here is a simple but powerful rule: always give people more than what they expect to get.
- Nelson Boswell

Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.
- Kevin Stirtz

The purpose of a business is to create a customer who creates customers.
- Shiv Singh

If you are not taking care of your customer, your competitor will.
- Bob Hooey

When you’re trying to make an important decision, and you’re sort of divided on the issue, ask yourself: If the customer were here, what would she say?
- Dharmesh Shah

Customer satisfaction is worthless. Customer loyalty is priceless.
- Jeffrey Gitomer​

The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about.
- Valeria Maltoni

Consumers are statistics. Customers are people.
- Stanley Marcus


Hope you enjoyed!

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Mike Howard, Professional Resume Writer
mike@retailresumes.ca


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