The biggest lie I routinely see on retail manager resumes

I review hundreds of resumes for retail managers all across North America every year, and there is one "lie" that I see much more often than anything else. I'm hesitant to call it a lie because in many cases I don't think the person is trying to be deceptive. Many times they are simply following the format they regularly see on other resumes. But there's really no way around it - it's a lie simply because it's not true. Here's an example of what I'm talking about:


BEST BUY
Flagship Store Manager - Seattle, WA (2012 - Present)

What does that mean to you? To me it means this person was the store manager of a flagship location in Seattle ever since 2012, and they continue to be store manager of that location today.

However, when I (or a recruiter) dig deeper, this is what I often find to be the real truth:

BEST BUY
Flagship Store Manager - Seattle, WA (2021 - Present)
Store Manager - Lynnwood, WA (2018 - 2020)
Store Manager - Everett, WA (2016 - 2018)
Sales Manager - Everett, WA (2015 - 2016)
Department Manager - Bellingham, WA (2013 - 2015)
Sales Associate - Bellingham, WA (2012 - 2013)
​
What's the difference? Well...

1. This person doesn't actually have as much experience as a store manager as we initially thought.

2. This person hasn't managed a flagship store for nearly as long as we thought.

3. This person actually has been promoted several times with Best Buy. Initially, we assumed they had never been promoted with this company.

4. This person has actually worked in four different locations for Best Buy, not just the one in Seattle.

The top example is clearly a lie, regardless of whether the applicant was trying to be deceptive or just thought they were doing it the way it's supposed to be done. The bottom line is this person was not a flagship store manager for Best Buy the entire time, even though that's what it clearly says. That makes it a lie, and that means trust with the recruiter is damaged.

Does that mean everyone has to list every single position and every single location they worked in? Not necessarily. I have seen many resumes from people who have changed store locations a lot - in some cases, every 6 months or so for several years. Listing every one with separate dates is overkill. However, it's critically important to be transparent and precise:

• If you were not in the same position the entire time with a company, say so.
• If you were not in the same location the entire time with a company, say so.

Recruiters want to see your career path, and this person's career path is not simply the fact they worked for Best Buy. Their career path is each step they took while working for Best Buy. 

Recruiters want to know exactly where you are today and how you got there. Make sure you're telling them the truth.

Best of luck!