The top 100 transferable skills demonstrated by retail leaders

Retail leaders are among the most talented, dedicated, and hard working people out there.

I know it. You know it. And if recruiters from other industries don't know it, they should.

Here is a list of 100 transferable skills that retail leaders demonstrate on a daily basis:


  1. Sales

  2. Customer service

  3. Customer experience

  4. Customer engagement

  5. Customer relationship management

  6. Clientele development

  7. Customer loyalty

  8. Customer data capture

  9. Customer conversion

  10. Conflict resolution

  11. B2B sales

  12. Business development

  13. Store operations

  14. Process development

  15. Policy & procedure development

  16. Program development

  17. Pilot/test programs​

  18. Product launches

  19. Program implementation

  20. Change management

  21. Regulatory compliance

  22. Administration

  23. Reporting

  24. Planning

  25. Organization

  26. Time management

  27. Forecasting

  28. P&L control

  29. Finance

  30. Budgeting

  31. Expense control

  32. Profit maximization

  33. Supply management

  34. Sales & profit analysis

  35. Category analysis

  36. E-commerce

  37. Omni-channel fulfillment

  38. Buy online, pickup in store

  39. Ship from store

  40. Curbside pickup

  41. Inventory management

  42. Merchandise planning

  43. Buying

  44. Product ordering

  45. Supply chain management

  46. Shipping/receiving

  47. Freight processing

  48. Pricing

  49. Visual merchandising

  50. Visual presentation

  51. Inventory control

  52. Markdown management

  53. Vendor relations

  54. Loss prevention

  55. Inventory reconciliation

  56. Shrink/waste reduction

  57. Workplace safety

  58. Security

  59. Human resources

  60. Workforce planning

  61. Talent acquisition

  62. Networking

  63. Recruiting

  64. Interviewing

  65. Hiring

  66. On-boarding

  67. Scheduling

  68. Payroll control

  69. Labor management

  70. Training

  71. Talent development

  72. ​Talent management

  73. Team building

  74. Engagement

  75. Recognition

  76. Retention

  77. Performance management

  78. Progressive discipline

  79. Performance reviews

  80. Coaching

  81. Mentoring

  82. Succession planning

  83. Leadership development

  84. HR file management

  85. Employment law

  86. Labor relations

  87. Union negotiations

  88. Marketing

  89. Promotions

  90. Event planning

  91. Media relations

  92. Market analysis

  93. New store development

  94. Store remodels/relocations

  95. Space planning

  96. Project management

  97. Community relations

  98. Charitable fundraising

  99. Partnership development

  100. Relationship management

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Mike Howard

Professional Resume Writer

mike@retailresumes.ca